Intercom integration with AI agents
Intercom is a customer service and messaging platform with chat, a bot and in-product messages. Marketing and growth teams use it to talk to visitors, qualify leads and run onboarding.
- Agents only read and suggest
- No credit card
- Disconnect anytime
What the agents read from Intercom
- conversations and tickets
- contacts, leads and users
- first response time
- support ratings
- in-product messages and campaigns
- conversation tags and topics
Ask Sherlok
How many leads did the Intercom chat bring in this month?
Which topics come up most in this week's conversations?
Did the support rating drop after the last launch?
What the agents do with Intercom
Agents that use this data: Site and Conversion, Report, Investigate
Shows where users get stuck
Conversations, tickets and feedback grouped by theme and journey stage.
Points to what hurts retention
Themes that show up before cancellations and usage drops.
Ties feedback to acquisition
Cross-checks marketing sources to see where the customers with the most issues come from.
Connect in 3 steps
- 01
Create your free account, no credit card.
- 02
In Data sources, find Intercom and click Connect.
- 03
Authorize access. The agents start reading as soon as the connection is done.
Questions about the Intercom integration
Does Sherlok change anything in Intercom?
No. The agents read your Intercom data and suggest the decision with the number and the why. You decide and apply it.
Which agents use Intercom data?
Site and Conversion, Report, Investigate. Every agent reads your connected sources and cross-checks Intercom with the rest of your marketing.
Do I need to pay to connect Intercom?
Not to start. The Free plan connects up to 2 sources, no credit card. Growth and Pro connect more.